Our Process
How It Works
Seven clear steps from workplace injury to safe return-to-work — coordinated, communicated, and managed by ReturnWell.
Injury Reported
An employee, supervisor, or HR reports a workplace injury. ReturnWell is notified immediately.
ReturnWell Intake & Navigation
We contact the employee, coordinate initial appointments, provide navigation support, identify care pathways, and update the employer.
Initial Clinical Evaluation
Injury assessment, work restrictions, return-to-work planning, treatment recommendations, and documentation — all in one visit.
Navigation & Case Management
Ongoing scheduling, provider coordination, treatment monitoring, employee outreach, status tracking, and documentation.
Specialty Care Access
Orthopedics, physical therapy, pain management, mobile primary care, imaging, surgical specialists, and additional resources — as needed.
Employer Communication
Work status reports, restriction updates, appointment tracking, return-to-work recommendations, and coordination assistance throughout.
Return-to-Work
Productive recovery and safe workforce reintegration. The goal from day one, achieved through coordination.